FAQ | Vw Kombi Transporters for Sale
Q : When would we actually own the vehicle? If that doesn’t happen until the vehicle is shipped to Australia then should your business get into difficulties we could lose the whole (and maybe completed) vehicle to creditors.
A : A question often asked by our UK customers too. We can invoice the vehicle itself out to you, our customer, on receiving the first payment. Therefore it is your asset and not ours. Payments following this will be project based expenditure. Another reason why we stage the payments; so people feel more reassured that work is progressing as payments are received.
Q: How do we know we are getting what we are paying for until it arrives in Australia? The internet is great but given the sums of money we would be talking about it couldn’t be relied upon. Is there anybody in the UK which does independent verification of work completed.
A: Yes, the RAC independently inspect our vehicles, again to re-assure our customers. Its a big process and i want people to know that we are doing as we say we do. All are UK MOT’d by an independent garage regardless of where its going to cross reference our work.
Each project is also photographically documented ( usually on a friday ) and our customers can access this at any time, generally this gives a very transparent process so you will be able to see real time what we’re doing, or not as the case may be.
Q: How is the vehicle insured from the time of any first payment until arrival in Australia, and who owns the policy? I doubt we can insure a vehicle in the UK but I’m not sure about that.
How do your guarantees work?
A: We have an umbrella policy that covers all our vehicles whilst in our “ custody, care or control “. Once shipped they are independently insured by the Shipping company.
Q: Who would undertake any work in Australia under guarantee and how would that be agreed upon and paid for.
A: Most of our vehicles we never see again, so any work is conducted by the garages our customers choose, and in line with out Warranty guidelines. We feel a 3-2-1 year mark(s) are fair, and re-assuring enough for our customers. We are the only company in the Uk to offer such!
Q: In money terms there probably isn’t a lot of difference for us in buying a van in Australia and getting it rebuilt here. However looking at the vehicles you have up on your web site we would probably get a more consistent and better quality result from going through you. However the risks for us associated with an imported vehicle are significantly higher and may be prohibitive.
A: We have been working with the AU TA and Uk Trade government agencies in each respective country of supply to elevate any risks. Of course, as with any extensive build such as this there may be delays or issues along the line, but importantly we’re here for our customers throughout. For us its not all about the money, we’re here because we want to be, and for a long time to boot!
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